Complaints can be reported to any member of ABUCUHSR. The person reporting the complaint can do so verbally or preferably in writing, and may insist on anonymity. All complaints lodged are to be taken seriously and the Committee should act promptly.
The member of the ABUCUHSR to whom the complaint is reported should gather the necessary information to assess the extent of the problem and inform the Chairman who, after consultation with members, will decide on the further course of action. If the problem is of a serious nature, an extra-ordinary meeting of the Committee can be called.
In order to investigate a reported complaint, the Committee can do any or all of the following:
- Conduct an immediate inspection of the reported complaint.
- Inform the responsible person in writing that a complaint has been lodged against him/her, and that the problem should be remedied as soon as possible to comply with ethical requirements.
- Order the research to be suspended until the outcome of the investigation is known.
If the ABUCUHSR deems it necessary, the matter could be referred to the Vice Chancellor, in which case the ABUCUHSR would be the pro forma complainant and will supply the Vice Chancellor/Disciplinary committee with a factual statement regarding the incident.
ABUCUHSRprocedure for handling complaints
(i) Receipt of complaint
The complaint is brought to the notice of the ABUCUHSR Chair.The Secretary records receipt of the complaint. (ii) Establishing details of complaint
The Secretary finds out full details of the complaint and examines the complaint in relation to the approved application. (iii) Resolution of complaint at ABUCUHSR level The complaint is resolved at the ABUCUHSR level if possible. The action to be taken depends on the nature of the complaint.
1. Informal Appeal
A researcher or instructor who is in disagreement with the decision of the ABUCUHSR with respect to an aspect of his/her research project/program may appeal this decision in writing to the UBR. The appeal document will also be sent to the Vice Chancellor. UBR will review the written document and any additional supporting materials provided by the researcher. An informal meeting may be called between the ABUCUHSR and the researcher to further discuss the matter. Following consideration of all additional information, UBR will reach a decision as to whether or not the additional information/explanation provided by the researcher will result in a change in the ABUCUHSRdecision. Every attempt will be made to reach a resolution by informal means.
2. Formal Appeal
In the event that a resolution of the matter has not been reached through the informal appeal, the researcher will refer the matter to the Vice Chancellor for opinion and decision. The Vice Chancellor will review documentation provided by the ABUCUHSR and the researcher, and will consult with others as required, including but not limited to, members of the UBR, ABUCUHSR, the researcher etc. Subsequently, the Vice Chancellor will issue a decision on the matter in writing with copies to the researcher and ABUCUHSR. This decision will be final.